1. BOI SERVICES will not, under any circumstances, issue a refund for the initial service withdrawal.
2. The refund percentage mentioned is for the full-service fee paid and not just for the amount paid. A refund percentage is applicable only if the entire fee for the product has been paid without any balance. If the client does not pay the full-service fee they will not be eligible for a refund percentage.
3. Immigration declarations are sometimes discounted based on future expectations, and clients register in advance to ensure that the cap system is completed before actual eligibility is declared. It is pre-agreed that the client accepts this and is prepared to do so to cut down on last-minute rush and all requirements by the time the immigration authorities announce them. If the client’s profile is not eligible after the announcement, the client may choose to transfer to other opportunities.
4. BOI SERVICES has a zero-tolerance policy for chargebacks. Any client who disputes a credit card payment, which is found to be valid, will be permanently blacklisted and banned from using the service. Any past-due fees and costs will be sent for collection. If our collection efforts fail, outstanding debts will be reported to all available Credit Reporting Agencies.
5. The Client comprehends and agrees that the total Invoice Amount (Bill Value) shall be inclusive of BOI SERVICES Consultation Fees and applicable taxes. However, the refund will be calculated on the BOI SERVICES consultation fee only. Clients should know that the tax component is non-refundable at any step or stage.
6. If the client fails to secure a job even after obtaining the visa after the service provided by BOI SERVICES, then BOI SERVICES will refund the applicable amount as stated in the agreement. Clients can expect the refund within 30-45 business days once they submit the refund claim form to BOI SERVICES. The client has to enclose a copy of the rejection letter from the authority to support the refund claim. If a client fails to attach a copy of the rejection letter or rejection stamp, BOI SERVICES will not be liable to refund the applicable refund amount. The client will also have to attach a copy of the refund request form, and receipt for the payment made in the BOI SERVICES account. Failure to attach these documents will make the client ineligible for refund.
7. BOI SERVICES is not responsible for any delays caused by third-party services such as Courier Services, etc. Also, clients cannot claim a refund of the service charge.
8. Clients should understand and agree that, as part of the immigration process, the partner skills assessment result is subject to the decision of the concerned authorities, and BOI SERVICES has no control over the outcome of the visa application.
9. BOI Services is not liable for refund of any fees or other amounts/fees paid to any of the assessing bodies, immigration authorities, Embassy/Consulate/High Commission in case the applicant is not granted visa/immigration. Rejection of his/her application at any stage by any concerned authority. The registration/processing fee only includes the fee for the services provided by the BOI SERVICES and does not include any application or assessing fee. The applicant agrees to pay the entire additional fee as applicable during processing.
10. In case the client has paid the money through an Online Card Service, the Client agrees that he/she will not chargeback or withdraw the amount, without the knowledge of the BOI SERVICES, in case of payment is made by any mode. This includes Razor Pay/UPI, the norms of refund otherwise set forth in the Agreement, and the procedure prescribed by law prevailing at that time under the Jurisdiction of New Delhi.
11. If the client has paid the money through credit card or net banking, he/she voluntarily undertakes not to dispute the payment or notify the designated bank for a chargeback or withdrawal, insisting that the bank shall stop or cancel payments made to BOI SERVICES. The Client further undertakes to inform his/her banker that the payment made to the BOI SERVICES is genuine and the transaction is an exception to his request for cancellation of the payment or chargeback in his favor. This includes cases of misuse and card loss either by him or through anyone else. If BOI SERVICES wishes to defend/represent the case in its favor before any Bank/Authority, the Customer agrees to cooperate with BOI SERVICES in this aspect.
12. Service charges by BOI SERVICES have no relation or reference to market charges and are in accordance with the Company’s standards agreed upon by the clients. Any claims after the registration, such as charges being too costly, would not be entertained and the applicant would have no right to contest the same since it has been explained and expressed through all the sources of information, and the client has been informed before registering.
13. Client acknowledges that the immigration process involves showing a substantial or sufficient amount of money, if applicable, which varies from country to country and the process/category applied by the Client. The Client undertakes to meet such requirements as desired by the concerned immigration and other authorities. Client’s failure to provide sufficient funds shall not render BOI SERVICES responsible for any refund of the Service Charges or part thereof. In such cases, no refund request for service charges will be considered.
14. A client acknowledges and accepts that all or any registrations for countries before this client declaration agreement date, if any, will be void, and no claim on the service or fee can be made until BOI SERVICES has confirmed it in writing.
15. No refund will be given if the visa is rejected for the following reasons:

• If the Client fails to attend the visa interview.
• The client does not meet the Embassy or Consulate’s requirements.
• A client or any member of his or her family included in the application fails the medical examination.
• Failed to provide a valid police clearance certificate,  which is not less than 3 months old.
• Submission of false or incomplete documents
• If the client or any member of his or her family has violated immigration or visa law in the past.
• Unable to submit the additional documents asked by the consulate at a later visa processing stage.
• The client failed to achieve the required score on the language proficiency test (IELTS/TOEFL/French test) to fulfill the visa eligibility criteria.
• BOI SERVICES will not be liable to pay any refund if the client abandons or leaves his/her case within the 3 months from the date of registration.
• Non-communication with your Process Consultant for a period of 3 months will also be considered as abandonment.
• However, if the file is withheld or the seat (Visa) is closed or refused or rejected or suspended and a complete set of documents within 60 days (from the date of signing of the agreement) ) will not be provided, it is clarified that the “Professional Fee” is non-refundable: under any circumstances (Govt. Law/Death/Birth/External cause/Personal cause of the client or the family of the client/due to pandemic/back out from the process/natural cause/etc.)

16. Application or processing fees paid to Visa authorities or any other institution are the responsibility of the client and are not included in the service fee. BOI SERVICES will not accept refund claims in case of rejection.
17. The client must submit all necessary documents and information within 60 days, which will make it possible for BOI SERVICES to work on his/her documentation and prepare it for submission to the Assessment/Immigration Authority. The client’s inability to do so would only indicate that no reimbursement of the advice/consultancy fee paid to BOI SERVICES is outstanding.
18. BOI Services must be notified of every communication received from the processing visa office in writing or by phone within one week of receiving it. Furthermore, the client is required to notify the immigration consultancy of all communications, both in writing and via telephone, with the involved visa bureau within a week or seven days of the contact. This includes personal visits to the office and/or inquiries made over the phone. The Client’s incapacity to do so would only suggest that no money is owed to the BOI SERVICES of any secretarial fees paid.
19. The client shall attend each interview, as and when required, by the concerned visa agency, at the venue specified by the visa agency, and at his own cost, and shall expeditiously comply with every order placed by the visa agency. The Client’s inability to do so will only suggest that no refund of any Secretarial Fees paid to the BOI SERVICES is outstanding.
20. It is understood that submitting an application for immigration is never generic, regular, and/or time-bound. The concerned case officer can ask for additional documents based on the changing process requirements and can request further submission of these additional documents to the concerned immigration authorities. No refund request will be entertained on these grounds. BOI SERVICES will not accept refund requests based on these grounds.
21. In the event that immigration law changes at any time after a client has signed this agreement, that is, during the processing of your application and because of this change of law, a client may be ineligible to apply for that service for which he/she has signed up, and have paid the full amount. BOI SERVICES will refund a certain percentage of the Boi Services processing fee paid by the Client as specified in the Agreement. Clients can expect the refund within 30-45 business days once they submit the refund claim form to BOI SERVICES. The Client should enclose a copy of his/her receipt for the payment made to BOI SERVICES as part of the refund request. Failure to attach the same will also render the client ineligible for a refund.
22. In the event that you have signed up with BOI SERVICES under the installment payment option or have made a partial payment and immigration law changes at any time after you sign this agreement or during the processing of your application, and because of this change of law, you are no longer eligible to apply for the service you signed up for. In this case, the client will not be entitled to any refund of any charges paid earlier as the first installment or any partial payment to BOI SERVICES.
23. The Client must also comprehend and accept that no refund or transfer of BOI SERVICES processing fee will be made to a friend or relative, if he/she abandons his/her application or chooses to opt out for any reason during the duration of the proceedings after signing the agreement.
24. The Client should also comprehend and accept that no refund or adjustment of BOI SERVICES fee will be made in case he/she leaves the original service/process for which he/she has signed up and decides to switch to another service/process. 
25. The Client will provide all necessary information and documents, such as an English translation, as agreed upon by BOI SERVICES and the Visa Office involved. This is fully agreed upon by the said Immigration Consultancy based on the facts and documents submitted by the Client. If the details submitted are found to be false or fake or erroneous or incorrect, the proposal will not be considered by the concerned immigration authorities. Further, BOI SERVICES does not take any responsibility for the negative impact on the outcome of the petition and the subsequent rejection on this ground. No refund will be claimed – either the consultation fee or the amount paid to Government organizations under such conditions.
26. BOI SERVICES may terminate or withdraw services without refund if:

• The client fails to submit all required documents within 60 days of his/her registration.
• Tries to tarnish the name of the BOI SERVICES in any way that affects the functioning of the business or reputation.
• Doesn’t return the BOI SERVICES calls and mail for more than a month.
• Backs out due to personal reasons
• Unable to show the sufficient settlement funds

27. The Client hereby agrees to fulfill all requirements of the concerned authorities who conduct an assessment or decide on the visa outcome. The client also agrees to submit all the documents including originals, if required by the concerned Assessing Officers. Client understands that any failure on his or her part to submit these documents is an independent failure of Client and BOI SERVICES is not responsible in any way for the same. Therefore, the Client agrees that failure to produce the documents cannot be a valid reason for claiming refund.
28. The Client will settle all charges that may be payable on various Government and Skills Assessment Bodies and Language Testing Organizations such as but not limited to Skills Assessment Cost, Residence Visa Petition Cost, IELTS/French Testing, Health Test, etc. Fees paid are completely non-refundable and are not adjustable by any recipient office or BOI SERVICES, regardless of the final conclusion on the visa petition. A favorable assessment or conclusion is the sole prerogative of the organization involved, even though the BOI SERVICES exercises no control over the final outcome at any stage of the visa petition. BOI SERVICES makes no assurance at any stage of a favorable evaluation or final result of the Client’s anticipated petition.
29. The Client have to notify the BOI SERVICES about every news that includes residence/postal address, educational/specific credentials, marital status/change in service or company, newborn children or any police/illegal matter after submission of petition and while permanent residence Processing continues until the time of discharge of the permit. Client’s inability to do so will only indicate that no refund is outstanding for any Consultant Fees paid to BOI SERVICES.
30. An IELTS or French test must be taken by the client, and he/she must achieve a minimum aggregate in each of the four appraisal factors – read, write, speak, and listen – as required by the Visa Issuing Authority or Assessment Body. The Client fully feels and agrees that his/her petition cannot be submitted – minus the required IELTS / French total – and that no reimbursement of the Consultancy / Consulting / Secretarial service fee paid to the Company shall be due or in such event will be dealt in which he fails to obtain the required IELTS/French aggregate.
31. The client must also ensure that he or she is married or in a relationship that can be considered a dependent-spouse or acceptable dependent/appear for the IELTS/French test and submit a report with a minimum score Based on the service level agreement with the BOI SERVICES as appropriate. The Client fully understands and agrees that his/her petition cannot be entertained by deducting the required IELTS/French points of the marital partner, while claiming compensation for the advisory/consultancy fee paid to BOI SERVICES or in such event in which he/she fails to obtain the service level agreement prescribed IELTS/French total of the marital partner. The alleged test, along with the relevant report, is required for documentation for married clients, through the client cannot seek points for the qualifications of his/her partner.
32. It is understood that the secretarial charges given to BOI SERVICES do not include amounts owed to any government organization, language testing groups, or for any other purpose, and that they shall be limited to the services and duties of the BOI SERVICES as agreed under the Service Level Agreement and inked separately with the client.
33. If Clients wish to use the alternative services of a Global Authorized Assignee (Embassy/Consulate/Language Test Operation Center, Health Checkup Operation Center, etc.), they will confirm to BOI SERVICES and also pay extra for such services to BOI SERVICES as duly arranged and decided under a separately signed Service Level Agreement with the Client. Any online payment will not include the fees payable to such Global Authorized Assignee and in any case the fee will be non-refundable.
34. The client expressly acknowledges that he/she has been made aware of the appropriate waiting period/average processing time for his/her permit class, and further that such waiting period/normal processing time solely depends on the amenity of the processing Visa Office/Assessment Body. The Client also fully agrees and feels that he/she will not have any claim on refund of any charges incurred on-site or off-site, based on the extended petition processing time period.
35. BOI SERVICES does not offer any assurance, advice or pledge of any kind on work or job assurance, after approval for the permit and after disembarkation for any foreign country. No compensation will be claimed for any consultation/consultancy/secretarial service fees previously paid by the Client to BOI SERVICES, on the grounds that BOI SERVICES are unable to guarantee jobs abroad, as we are not recruited.
36. In case where there is conflict/dispute in respect of payment duly made by the Client to BOI SERVICES towards the Service Level Agreement with BOI SERVICES. The responsibility of BOI SERVICES, if it arises and is due, either monetary or otherwise, shall not exceed, and will be restricted to the fees offered to BOI SERVICES as advisory/consultancy/secretarial fee as part of the inked Service Level Agreement.
37. There are many countries that have a cap system, and therefore acceptance of a Visa/Green Card/Permanent Residence is subject to not reaching that limit for that year. The client may have the required points as required by the immigration authorities of the specified country, but still client may not get the Visa/Green Card/Permanent Residence even if he reaches the limit for that year. Failure to obtain a Visa/Green Card/Permanent Residence due to the ceiling limit cannot be a reason to claim a refund, and the Client fully understands this.
38. The BOI SERVICES will take 30 – 45 working days to process a refund request if it complies with the terms and conditions of the service agreement.
39. The written service amount is for the full service as on the date of registration, and includes only one client application. Any speculations of Extended Services to family or children are at the sole discretion of the Client, and the BOI SERVICES will not be responsible for such assumptions.
40. The Client shall faithfully disclose to BOI SERVICES, every details including current or past, cases of wrongdoing and/or conviction, and the insolvency levied against the Clients and their dependents. If client does not disclose such details, and if subsequently found to do so, money owed to the BOI SERVICES in question will not be refunded.
41. BOI SERVICES is obliged to maintain the confidentiality and privacy of the Client. Accordingly, BOI SERVICES takes proper steps to protect the personal information collected by BOI SERVICES Consultant from misuse and loss and from unauthorized access, modification, or disclosure. BOI SERVICES may use and disclose Client’s (and, if applicable, Client’s family) personal information for the primary purpose for which it is collected, for secondary purposes as reasonably required that the primary purpose are related to and in other circumstances as authorized by the Privacy Act. In general, BOI SERVICES will disclose Client Personal Information for the following purposes:

• To conduct the business;
• To furnish and market our services;
• To communicate with the clients;
• To concede with our legal obligations 
• To assist us in managing and enhancing our services

42. Any fee paid to BOI SERVICES is for the provision of services listed on the BOI SERVICES website. Unless otherwise stated, all charges are quoted in Indian Rupees. Clients are responsible for paying all fees and relevant taxes associated with our Services using one of our official payment methods.
43. BOI SERVICES is not a part of any government authority/organization or embassy. BOI SERVICES Consultant is a limited liability firm (LLP). Our consultancy does not have the right and authority to grant you any kind of visa. BOI SERVICES can only assist, guide, and advise those who wish to migrate or travel to their chosen country. Please note that the final decision on all visa applications is taken by the relevant government departments in their respective countries.
44. Our agreements or arrangements with clients are built on the basis of trust, honesty, and safety, and each option is clearly spelled out. Our terms are transparent and there is nothing hidden in it because BOI SERVICES believes that trust is successive.
45. The Client consents and acknowledges that the BOI SERVICES does not suggest or force any service/product etc. and the information of any specific service/product etc. is the client’s own individual decision and cannot be construed as the decision of the BOI SERVICES at any point of time. BOI SERVICES vends all services/products and enlightens the clients about the opportunities without any external pressure to have decided on this service/product/visa etc.
46. The client has read all the above provisions in detail, agrees, and continues to abide by all the terms and conditions of signing/acceptance of this Agreement.
47. BOI SERVICES is operated and controlled in India with its registered office in New Delhi. The laws of the Government of India and the State Government of Delhi will govern the validity, interpretation, and implementation of this Agreement. The courts in New Delhi alone shall have jurisdiction to settle any dispute between the BOI SERVICES and any client arising out of any issue relating to the BOI SERVICES.
48. Charge Back: The Client agrees that he/she knows that BOI SERVICES will deploy its team of immigration experts and use other infrastructure to provide services to the Client at a substantial cost. Notwithstanding the outcome of the application, the Client hereby undertakes not to claim a refund of the Fees and charges paid to BOI SERVICES, except to the extent provided in the Agreement.
49. The Client hereby agrees and comprehends the deliverables of the Service signed up for, and therefore will not initiate a chargeback (Applicable for Card Payments only).

For further details, please Reach out to us at 011 – 40365899 or you can e-mail us on support@www.boi-services.com. One of our representatives will get back to you at the earliest.